GetHuman LLC Terms of Use

Welcome to GetHuman LLC (the "GetHuman," "us," "we" or "our"), the company that operates the GetHuman websites (including but not limited to gethuman.com and answers.gethuman.com) and related site, media or mobile applications (collectively, the "Service"). Every time you ("you" or "your") visit or use features of the Service, you agree to be bound by these Terms of Use ("Terms") as well as the incorporated Privacy Policy ("Privacy Policy"). These Terms outline your rights, obligations and restrictions regarding your use of the Service, please read them carefully. If you do not agree to be bound by the Terms and all applicable laws, you should discontinue use of the Service immediately.

We may modify the Terms from time to time and each modification will be effective when it is posted on the Service. You agree to be bound to any changes to the Terms through your continued use of the Service.

The Service consists of platforms designed to facilitate common customer service experiences. Simply put, we collect data on customer service experiences across all industries, organize that data, and deliver it to our users and visitors to our Service.

To use our Service you must be of sufficient legal age and able to enter into binding contracts, and have full power and authority to agree to these Terms.


Contributing Stuff

You may visit and run basic searches on the Service without registering, and you do not need to register to view information, data, and content, including posts (generally, "Stuff") created by us or by other users or provided by third parties. However, you must register with us to generate your questions, comments, responses, data and other posts, other material and information, and associated trademarks and copyrightable works (such data, information and content, "Your Stuff"). Please refer to our Privacy Policy, incorporated herein by reference, for information about how to register with us and how we protect your personal information.

We do our best to curate the information we receive from others, but we cannot promise that product or service descriptions or other Stuff on this Service is accurate, complete, reliable, current, or error-free. If you are dissatisfied with the Service, please provide feedback. Your only other remedy (and our sole liability) with respect to any dissatisfaction with the Service, these Terms or the Privacy Policy is to cease using our Service.


Your Personal Information

You are responsible for ensuring that any personal information you provide is accurate and up to date. We may verify the accuracy of the information you provide at any time. You are responsible for creating a secure password and protecting it from unauthorized access. You will notify us immediately if you believe your user identification, password or other identifying information has been lost, stolen or otherwise compromised. You will be held responsible for any activity that occurs under your user identification. You also acknowledge and agree that you are solely responsible for all damages or claims that may arise from any access to or use of this Service by any person to whom you have provided your user identification, password or other identifying information, or by any person who has obtained such information from you, including, but not limited to, any access to or use of this Service that may occur after you have notified us that your user identification, password or other identifying information has been lost, stolen or otherwise compromised.


Contributing Stuff

If and when you contribute Stuff to our Service, you agree to the following terms:

  • You will not use the Service to impersonate, abuse, harass, threaten or intimidate other people.
  • Your Stuff will be publicly visible throughout the Service.
  • Your Stuff, including your public account information such as your display name, may be indexed by third party search engines, such as Google, which may not remove it immediately (or ever), even if it is removed from the Service.
  • You will contribute accurate information. We may remove (without notice) anything that is inaccurate, offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.
  • All content posted on the Service must comply with all applicable laws (including, without limitation, U.S. copyright law). You represent and warrant that (i) you own or otherwise possess all rights to use Your Stuff; (ii) You have the permission to use the name and likeness of each identifiable individual person and to use such individual's identifying or personal information; (iii) you are authorized to grant all of the rights described in these Terms; and (iv) the use of your Stuff as contemplated by these Terms will not infringe or violate any intellectual property, privacy, publicity, contract or other rights of any person or entity. If you do not have the right to submit Stuff for such use, it may subject you to liability.
  • You will be held solely responsible and liable for Your Stuff and conduct on the Service. We cannot be responsible or liable for any use of your Stuff by us in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Stuff that you submit.
  • Your Stuff may be modified or adapted in order to meet design and technical requirements of the Service or for any other reason. You are responsible for retaining original copies of Your Stuff.

Your Stuff always belongs to you. You retain copyright and any other rights you already hold in Your Stuff, but by uploading, posting, contributing, or otherwise providing Your Stuff to us, you grant us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit Your Stuff in connection with the Service and our (and our successors' and assigns') business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) or the Service in any media formats, and through any media channels (including, without limitation, third party services). For clarity, the foregoing license grant does not affect your other ownership or license rights in Your Stuff, including the right to grant additional licenses to the material in Your Stuff, unless otherwise agreed in writing. We will encourage any third parties to whom we sublicense Your Stuff to attribute you, in addition to us, but you acknowledge that this may not always be possible depending on the context.

Be sure to review our Privacy Policy better understand how your public and private information is used and protected.


Removal of Your Stuff

You may unregister with us at any time by entering your request in the feedback form, after which we will use commercially reasonable efforts to stop displaying any of your public account information. Disabling your account anonymizes Your Stuff but does not automatically remove it. Because other GetHuman users may have acted on Your Stuff, you may not be able to remove or edit your Stuff once you've contributed it to us, and we cannot guarantee complete removal.

We may monitor and review your account, Your Stuff and your activity for compliance with these Terms, and may remove or disable your account or Stuff for any reason, including, but not limited to, violation of Terms, alleged infringement or verbal, physical, written or other abuse of another user, employee, member or officer. We will do our best to communicate with you via your registered email address prior to removal of your account or your Stuff, but are not obligated to do so and cannot be responsible for failure to reach you via email.

We cannot guarantee access to your account or Your Stuff. We reserve the right to reclaim any username created by a user on behalf of businesses or individuals that hold legal claim or trademark on that username. We also reserve the right to reclaim any username that has been inactive for 6 months or more, and your account may be permanently disabled due to prolonged inactivity.


Guidelines, Fees, Rights and Remedies

Permitted Use of the Service

Users may access and make personal use of this Service, including but not limited to visiting the websites or using the Android™ or Apple iOS™ mobile applications, whether as a registered or unregistered user. Users may not modify the Service, or any portion of it, except with our express written consent.

Using our Service is free. However, we happily accept tips or donations to improve our Service. We use a third party payment processer to process our payments, and cannot be responsible for their payment processing performance or software.

You are responsible for any fees charged by your internet service provider or mobile carrier for using the Service, including, but not limited to data transfer fees.

You agree that you will not use or attempt to use this Service for any purpose other than for viewing or posting customer service information or for otherwise conducting legitimate business on the Service; you may not (and may not allow any third party to) use or attempt to use this Service or upload, download, post, submit or otherwise distribute or facilitate distribution of content on or through the Service for any purpose:

  • that infringes on or violates the rights of any third party;,
  • that is any way unlawful, harmful, or otherwise objectionable or inappropriate as determined by us;,
  • that transmits any unauthorized or unsolicited advertisements, solicitations, schemes, spam, flooding, or other unsolicited spam or bulk e-mail or unsolicited commercial communications,
  • that transmits any harmful or disabling computer codes, files, programs or viruses,
  • that harvests e-mail addresses or personally identifiable information from us,
  • that interferes with our network services or the proper working of the Service or activities conducted on the Service,
  • that uses manual or automated software or other processes to "crawl", "spider", index or in any non-transitory manner store or cache information obtained from any page of the Service,
  • that attempts to gain unauthorized access to our Service including bypassing measured we may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service),
  • that suggests an express or implied affiliation with us (without our express written permission) or that impersonates any person or entity including an employee or representative of us,
  • that impairs or limits our ability to operate this Service or any other person's ability to access and use this Service.

We can at any time and for any reason or for no reason at all, in our sole discretion and without notice to you, to deny your access to and use of this Service.


Intellectual Property Rights

We own and retain all proprietary rights in the Service. The Service or any portion of the Service may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent, unless it is in the public domain. You may not, without our express written consent:

  • frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form)
  • use any meta tags or any other "hidden text" utilizing our name or trademarks without our the express written consent.
  • directly or indirectly decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive source code or underlying ideas or algorithms of any part of the Service, or modify, translate or otherwise create derivative works of any part of the Service.

Any modification of content, or any portion thereof, or use of the content for any other purpose constitutes an infringement of trademark or other proprietary rights of us or third parties, and any unauthorized use terminates your permission to use the Service.

All content included on this Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of us or our content/software suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of us and protected by U.S. and international copyright laws. All software used on this site is the property of us or our software suppliers and protected by United States and international copyright laws.

The marks appearing on this Service, including but not limited to GetHuman and any respective logos, emblems, slogans and designs, are our trademarks. All other marks used on this Service are the property of their respective owners.


Notice and Take Down Procedures

If you believe any post or information on the Service infringes your copyright or trademark rights, you may request such content be removed by following the notice and take down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact our copyright agent (identified below) and provide the following information:

  • A clear statement identifying the works, or other materials believed to be infringed.
  • A statement from the copyright holder or authorized representative that the content is believed to be infringing.
  • Sufficient information about the location of the allegedly infringing content so that we can find and verify its existence.
  • Your name, telephone number and e-mail address.
  • A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner's behalf.
  • A signature or the electronic equivalent from the copyright holder or authorized representative.

Our agent for notice of copyright issues on the Service can be reached as follows:

GetHuman, LLC
Attn: Copyright Agent
51 Melcher St.
Boston, MA 02210

If you are not sure whether material available online infringed your copyright, we suggest that you first contact an attorney.


General Information

Linking to Third Party Websites

For your convenience, the Service may provide links to products or services. We may receive sales commissions from third parties whose products or services you purchased through a link on our Service. However, unless expressly stated otherwise, we does not endorse, approve, sponsor or control, and we are not in any way responsible for, any of the content, services, or products available at or through any linked websites. By using the Service you acknowledge and agree that we will not be responsible or liable to you or any other person for any damages or claims that might result from your use of such content, services, or products. You should carefully review each website's privacy statements and conditions of use to understand your rights and responsibilities.


For Our Protection

You agree to indemnify and hold GetHuman, its parent, subsidiaries, affiliates, directors, officers, agents, and other partners and employees, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, including but not limited to reasonable attorneys' fees, made by any third party due to or arising out of your Stuff, Account, use of the Service, or violation of the Terms. This defense and indemnification obligation will survive these Terms and your use of the Service.


Disclaimer & Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AS TO (1) THE OPERATION OF THE SERVICE, (2) THE QUALITY, ACCURACY, COMPLETENESS OR VALIDITY OF GETHUMAN OR ANY USER OR OTHER CONTENT ON THE SERVICE, OR THE INFORMATION, USER OR OTHER CONTENT, OR PRODUCTS INCLUDED ON THE SERVICE, OR (3) WHETHER THE FUNCTIONS CONTAINED ON THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

THIS SERVICE MAY ALSO CONTAIN FACTS, VIEWS, OPINIONS, STATEMENTS, AND RECOMMENDATIONS OF THIRD PARTY INDIVIDUALS AND ORGANIZATIONS. WE DO NOT REPRESENT OR ENDORSE THE ACCURACY, TIMELINESS, OR RELIABILITY OF ANY OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED, UPLOADED, OR DISTRIBUTED THROUGH THE SERVICE, OR ANY USER STUFF OR CONDUCT. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, STATEMENT, INFORMATION, OR USER STUFF OR CONDUCT WILL BE AT YOUR SOLE RISK.

YOU AGREE THAT UNDER NO CIRCUMSTANCES WILL WE BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SERVICE OR THE INFORMATION CONTAINED ON THE SERVICE, EVEN IF PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED ONE DOLLAR (US $1.00).

Some states do not allow the limitation of liability, so the limitations above may not apply to you.

While we strive to protect your information in accordance with our Privacy Policy, we can not be liable for the privacy of email addresses, registration and identification information, disk space, communications, confidential or trade-secret information, or any other Stuff stored on our equipment, transmitted over networks accessed by the Service, or otherwise connected with your use of the Service.


Termination

We may, in our sole discretion, terminate or suspend your access to all or part of the Service, for any reason. The restrictions regarding content appearing on the Service, and the representations and warranties, indemnities, and limitations of liabilities set forth in these Terms will survive termination. In the event that you are unsatisfied with our services, your sole remedy is to terminate your use of the Service.


Jurisdiction & Severability

We operate the Service from our offices within the United States. We make no representations that content and materials on the Service are legal or appropriate for use from outside the United States. If you choose to access the Service from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Service in violation of U.S. export laws and regulations.

These Terms are personal to you, and are not assignable, transferable, or sublicensable by you except with our prior written consent. We may assign, transfer, or delegate any of our rights and obligations hereunder without consent.

These Terms will be governed by and construed in accordance with the laws of The Commonwealth of Massachusetts. Any action brought to enforce these Terms or matters related to the Service will be brought in either the State or Federal Courts of the Commonwealth of Massachusetts. Any claim or cause of action you have with respect to use of the Service must be commenced within one (1) year after the claim arises. In any action or proceeding to enforce rights under the Terms, the prevailing party will be entitled to recover costs and attorneys' fees.

If any provision of these Terms is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from these Terms and the remaining provisions of these Terms will remain in force. These Terms constitute the entire agreement between you and us concerning your use of the Service.


How to Contact Us

Should you want to talk to us about these Terms, please contact us at:


GetHuman, LLC

51 Melcher St.

Boston, MA 02210

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