The GetHuman Blog

Check out our blog for our thoughts, insights, and experiences on all things related to customer service!

Popular Blog Posts
Is Cyber Monday Good For Customer Service?

It's that special time of year again where people gather with friends and family, enjoy a reunion, spend time with their family and loved ones...and then run...

Written by Adam 6 months ago
Solving Your Customer Service Related Issues

Do you have Customer Service problems? The answer is more than likely “yes”.

Written by Adam 6 months ago
Why we require you to sign in

By now you have probably noticed a lot of the new changes to the site but while most of the changes are cosmetic...

Written by Adam 10 months ago
We have a cool new look!

We just updated the site and added some cool new functionality. Take a look!

Written by Adam 10 months ago
Best Guide For Customer Service

Are you a company that's just wondering what customers are thinking? Think you know all there is to...

Written by Adam 2 years ago
Re: Guest Blog Posts

Hi everyone,I just wanted to give a quick update about guest blog posts. We receive a lot of guest ...

Written by Adam 2 years ago
GetHuman on Bloomberg TV

Hi everyone,We'll be on Bloomberg TV tomorrow afternoon/early evening, talking about GetHuman and ge...

Written by Adam 2 years ago
Happy New Year!

We have a lot to be grateful for here at GetHuman, but number one on our list is YOU our users. Whe...

Written by Adam 2 years ago
Target: Massive Data Breach

Oh buy, this isn't good. Target announced today that hackers have compromised their data systems an...

Written by Adam 2 years ago
Share With Us!

It's the holidays and for the most part, customer interactions with companies are at an annual high....

Written by Adam 2 years ago
Amazon.com: Everyone Please Stop Freaking Out

Can everyone just settle down please? It was just a mini helicopter pretending to deliver a 10lb bo...

Written by Adam 2 years ago
Customer Service 103

We've been relatively quiet on the blog recently as we're working tirelessly trying to help our user...

Written by Adam 3 years ago
Marriott: I Think This Is Good Service?

A recent call to Marriott customer service was both eye opening and thought provoking. The service ...

Written by Adam 3 years ago
Lululemon: It's A Good Thing People Like Their Clothes

Everywhere you look right now, there's someone wearing Lululemon. When you walk down the street, ch...

Written by Adam 3 years ago
Netflix: This Is How We Do It

A lot is being made of the customer service representative Capt. Mike who's story was recently poste...

Written by Adam 3 years ago
Apple: Can A Company Care Too Much?

For those of you that don't follow Martha Stewart (how could you NOT? Oh what recipes...hahaha), ov...

Written by Adam 3 years ago
Verizon Wireless: Well Done...Well Done

For those of you that aren't aware, today is the day that Apple launched the newest versions of the ...

Written by Adam 3 years ago
Bed Bath & Beyond: The Difference Of $15

It's been a little while since I've shared a personal customer service experience and I had a great ...

Written by Adam 3 years ago
Guest Post: Taking Advantage Of Hidden Credit Card Perks

Despite what you might have heard, credit card companies aren't 100 percent evil. Sure they love tak...

Written by Adam 3 years ago
Large Big Box Firm OR Small Local Company - Who You Got?

Written by Adam 3 years ago
Boost Mobile: Am I Talking In Circles?...In Circles?...In Circles?

Before we begin, let's make something clear, social media is not a substitute for a phone number tha...

Written by Adam 3 years ago
AT&T: Best In Customer Support...But Does It Matter?

Interesting times in the customer service space when it comes to wireless cellphone providers. AT&T...

Written by Adam 3 years ago
Customer Service 102

One of our very astute readers of the blog sent us a feedback after the last post about Time Warner ...

Written by Adam 3 years ago
Time Warner: Goods News/Bad News

Written by Adam 3 years ago
How To Get Customer Service 101

I was talking to one of my friends the other day that was trying to get in touch with the customer s...

Written by Adam 3 years ago